How to copy HTML content from email body to "description" of incident form? inbound action

[Vdix]

Hi all,

How to copy HTML content from email body to "description" of incident form?

we have following fields in the email body -:

Start date 

Application environment

Error description 

Application version

Sender Code.

and now they want the start date, Application version & Application environment  in the description field of incident. How can I achieve this .

Thanks,

[Voona Rohila]

Hi vibha

What did you try so far? 

[Vdix]

Hey Rohila,

I have created the following script for getting one variable value, now I am stuck to get the value from other HTML.

var messageBody = email.body_text;

var startIndex = messageBody.indexOf('Application environment') + 20; // the size of this string;
var endIndex = messageBody.indexOf('Error description ', startIndex);
var myString = messageBody.substring(startIndex, endIndex);

//now remove any white space
myString = myString.trim();
current.description=myString;

[Voona Rohila]

Hi Vibha

Can you share the email format?

Are they coming in the format you mentioned above or is it like

Start date : <<some value>>

[Saurav11]

Hello,

Are they always coming in this format and is it like Start date : some value? i.e varibale value format? I ye syou can us the below

current.description=email.body.Start date+ email.body.Application environment+  email.body.Application environment.Application version

For more information please check the below article:-

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/reference/r...

Please mark my answer as correct based on Impact.