Hi Experts!!!! Good day!!! I have a query I need to add Short description in the slush bucket.I was able to add it under the Practice but Need to add the short description beside the INC/SRQ I want to add short description in the colored line s...
var ppa = new GlidePreviewProblemAction(action, current); ppa.ignoreProblem(); I saw this out of the box code in the the 'Accept remote update' UI action.I want to execute this script in the background script.For that i want to know what this 'actio...
Hi all, I have an inbound action where it was initially sent from the ticket but the receiver fwd it back to us, the below inbound action picks that up and adds it to the initial ticket, however the attachment is not getting attach, i am using the Gl...
Hi all experts,We are planning to implement Single Sing-on in our service-now instance. We had a LDAP set up from beginning for user authentication and data imports to user table from active directory. We want to use this LDAP set up for data imports...
I want to capture the assignment group at the time of SLA breach on task table. So I am using the below codeif (current.active) { if (current.has_breached.getDisplayValue() == 'true') { createMetric(); }} function createM...
I have created a view and a role for custom requirements. Now I have to set that view based on the role. Whichever user has that role needs to be shown only the custom view and they should not be able to change it. I have created a view rule with the...
HI All I have set the UI action script as below, but it doesn't work. What is the cause? current.u_reference_field=='';action.setRedirectURL(current);current.update();
Hi All, Can we make the default filters non editable for specific users in ServiceNow? Thanks, Francis Xavier K.
I am looking for a way to perform multiple database operations as a single atomic transactions, such that either all database operations succeed or none of them. In practice this typically involves marking the start of a transaction, perform all oper...
Hi, I have a requirement to have indexing on 2 fields of a table, but I am not sure should I have use separate indexing for the fields or have combined indexing? How to analyse which indexing should be used when? and if we have separate indexing th...
Hi, I have a requirement where I have 1 Select Box (Select Application) and 1 List Collector ( Select role/entitlement ) as the image below - I want a regex pattern or any mechanism so that I can get below - 1 - When the user selects SAP in the...
Hi all, I have a requirement to remove order now button. on a catalog item there is a variable with YES/NO type. If YES is selected the order now button should be removed and a message should be displayed and if NO is selected the Order now button sh...
Hi , I am trying to close the current UI page through client script but unable to close it . Please help. Client script Code : function onSubmit() {var close = confirm("Thank You for your response. Please click on 'OK' to close the page");if (close) ...
Hi, I'm trying to change background color in service portal,I don't know why it doesn't work it always shows me the color white even I chose another color,any suggestion please. Thank you.
Hi All, I'm looking to have a choice list on a record be based off a list field or string field with a comma separated value from a related record on another table. Basically, we have a custom Contract table (u_contract) that is related to the Compan...
