removing ref:msg from quick messages
How to remove the ref:msgxxxxxx from the quick message template. The email message is sent with ref:msg at the bottom of the email.
Forum Posts
Resolved! Access current.cat_item.name in workflow
Hi, I'm creating a workflow where I cannot use current.cat_item.name - I need it for short_description The issue is the record current.cat_item.name is based on the user's language preference. I need to query for current.cat_item.name in sc_cat_ite...
Resolved! Require attachment if a field is "Yes" and attachment is missing.
Hi all,We have an existing script to require an attachment upon submission which works, but we're trying to tweak the same script for a new catalog item.The new catalog item will require an attachment upon submission if a certain field's value is "...
Admin role for running background script
I want to run a background script for removing inactive admin users. This script is supposed to remove roles from groups of an admin user who is no longer a part of the organization. For this purpose, I have written a background script to remove admi...
Resolved! export limit
Hi, Is there a limit to the number of exports that can be performed per day? regards,
Resolved! How to check if records in table was updated
Guy’s , hi, could you help me, how to check if table records data was updated ? My table has regular update with autoSysFields(false) Regards, Serhii
Calling UI Macro from client script in Scoped Application
Hello All, Does anyone now how to call the UI macro from catalog client scripts in scoped application? I see somewhere ref_contributions has to be added. But not sure how to add the same? UI Macro <?xml version="1.0" encoding="utf-8" ?> <j:jelly tr...
Resolved! How do you delete application ?
I'm relatively new to ServiceNow application development. I'm teaching myself Service Portal and Studio at the same time. I've got two developer instances setup (Dev1 and Dev2)I'm using Studio to develop a scoped Service Portal. On Dev1, I'm ...
Resolved! How to use Blackout Schedules in Change request? We shouldn't be able to select Planned Start and Planned End Date in Change record if that date belongs to Blackout schedule time.
Hi All, Does anyone know on how to use Blackout Schedules in Change request? We shouldn't be able to select Planned Start and Planned End Date in Change record if that date belongs to Blackout schedule time. Please help me if anyone has any insights,...
Resolved! How to assign a default value for a reference field
Hi Everyone, I have a requirement, I need to assign a default display value to my Project Time Category which is a reference field in a Time Card Table. In the Project Time Category Table i have the following entries: - Standard - Non-OT Billable ...
Resolved! How to send more than 2 parameters in an event?
In my use case, I have to send an email notification when a record is updated in a custom table. The email notification body needs to contain before and after update values of multiple columns (e.g. 10 columns) of the record. What is the best way to ...
Resolved! sys_user table - Display Value
Hello Everyone, For reference fields of sys_user table, the display value is "name". But in the dictionary, I cannot find "name" or any column for which "display" is set to true. Not sure how the "name" is being used as a display value.
Resolved! API to get JIRA issue from Servicenow
Hi All,Hope you all doing good. Here is my another query,Am not sure this is the right place to ask, but I hope if anyone can share your ideas that may divert me to the right direction.I have referred this http://www.john-james-andersen.com/blog/serv...
Data Policy override / masking
I have a requirement to enforce mandatory 'Assignment Group' across many tables on our system. We would like this to be applied both server and client side. Using a data policy would be ideal as it is more robust than other UI alternatives. One of th...
Resolved! How to get value from Json response body into field
I have business rule and REST messages setup to sync incident record from SNOW to Jira. When record created in Jira response comes with Jira record number as in Json format. Can someone help me to get the value from response body into field? This is ...
