Hi, I need to place record in sp_search_source regarding kb articles. Issue here is that before Madrid we could have only one kb pin-up to portal, now there is more than one. In data fetch script I want to query m2m_sp_portal_knowledge_base. Get Id's...
Hi All, Is there any way to display attachments on announcements which are displayed on Service Portal Banner. I am attaching an attachment in Announcement record and I wanna show the same attachment on Announcement in Service Portal. Is there any wa...
I have been trying to call an external API(Zendesk API) from the SN personal instance Previously , i would use the following code in my server side script(on NodeJS) and it would work perfectly fine . app.get("/api/v2/tickets/:TICKET_ID/comments.jso...
I've a database view from where I'm fetching the expiry date. My below query filters those records where the expiry date is on or before 30 days from now and then create an incident. I've the below script which works and creates an INC but my schedul...
Hi all,We've got a reference type within a form that provides a list of users from our sys_user table.When accessing this field via the Service Portal, it's a simple clickable drop down as you can see below.The issue I have, and I'm sure others too, ...
Hello Community, I was referencing this article → https://community.servicenow.com/community?id=community_question&sys_id=44738b25dbd8dbc01dcaf3231f961961&view_source=searchResult ← for guidance on using 'User Criteria' records with a custom table....
I'm attempting to add multiple affected CIs to an existing request. Currently I run:curl -v "https://my-instance-now.com/api/now/table/task_ci" \--request POST \--header "Accept:application/json" \--header "Content-Type:application/json" \--data '{"c...
Good Afternoon, I have an issue that I hope is a simple fix. I am using a reference field on a catalog item that points to a table. The table has two fields where the Display is set to true but I want to select which field displays in the drop down o...
Hello, Our helpdesk has requested a notification be built to notify them when the customer visible notes field changes. A recent addition to the request is that the notification trigger only when the Caller updates the customer visible notes. The no...
The standard template has a "Wiki" field, an "article_type" field and "article_body" field. When article_type is set to "Wiki" the wiki field becomes available, when HTML is selected article body becomes available. I am trying to duplicate this fun...
Man oh man.. how frustrating Date/Time calculations can be, am I right?I built a new table for a customer who's looking to track their build book processes and needs to have four duration fields calculated by the system when he opens a record. I'm th...
Hi all, I'm try to call a script from link type arguments, but it's doesn't work. Help!! My function: var hierachAccessRecord = Class.create(); hierachAccessRecord.prototype = { initialize: function() { }, getRecordList: function() { ...
Hi Team, We decommissioned old service portal and we need to redirect the links from Old service portal to new Service portal. End users book mark the Old Service portal links, if he clicks on that ols service portal links, it should redirect to New ...
Hellow community!There is a button on incident and RITM form that should repair SLA. It work's on target=resolution perfectly, but i've got a response SLA that counts time between the specialist click "New"(create incident or RITM) and "Save" (after ...
I have created a script include to convert currency to USD which takes the latest Currency rates and convert the input values to usd value. It takes 2 inputs currencyCode (which needs to be converted e.g. INR or GBP) currencyValue var ConvertToUSD =...
