How to copy short description and other field variables from record producer to incident created from it

k_jayanth · ‎10-05-2016

I have to copy short description and some other variables of a record producer, into the short description of the incident created by the record producer and the variables values should be displayed in the activity filter of new incident.

Chuck Tomasi · ‎10-06-2016

In the case where you want to copy a variable to a field with a different name (but same data type), you can use the script field on the record producer.

current.field_name = producer.variable_name;

This will copy the value of variable_name to the target records field_name. Section 2.1 here...

http://wiki.servicenow.com/index.php?title=Record_Producer

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Chuck Tomasi · ‎10-06-2016

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