How to count the number of time the State of the Incident Field sets to on-hold?

sashichand · ‎08-24-2018

Hi All,

How to count the number of times the incident state sets to on-hold. And i want to send an email to caller whenever the state is on-hold along with the count.

**There is an OOB for Reopen count, is there anything similar to that we have.

How to achieve this, Kindly suggest.

Thank You

Shweta KHAJAPUR · ‎08-24-2018

Hi,

Just write before insert/Update BR with the condition as stae changes to on_hold and with that script,

var count =current.u_onhold_count;

count++;

current.setValue('u_onhold_count', count);

View solution in original post

sashichand · ‎08-24-2018

Thank you Swetha, That worked.