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Resolved! record producer hard code an email address to the watchlist

Hi,  I have a requirement to hardcode an email address to the watchlist for a record producer. Adding the below code to the record producer script does not work, please assist  var add_mail = " cc@joe.com"; current.watch_list = current.watch_list+','...

Carol2 by Tera Contributor
  • 1558 Views
  • 10 replies
  • 2 helpfuls

How to identify who was created record from access token

I am using Scripted Rest API to create records, i have shared the client id & client secret and their username, password to create records, but here i am unable to identify who has the created records by access token,  Any suggestion mostly Appreciat...

986565 by Tera Contributor
  • 1112 Views
  • 3 replies
  • 0 helpfuls

Resolved! Should I create a separate Workspace for custom application?

Hello, I am having trouble find an answer to this question.  I just started working with Agent Workspace.  My company will be moving to Agent Workspace for ITSM in the near future, but for now I have a custom application that I previously used Portal...

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Unhandled exception in GlideAjax

function onChange(control, oldValue, newValue, isLoading) {    if (newValue == '') {        g_form.setMandatory("first_name", false);        g_form.setDisplay("first_name", false);        g_form.setMandatory("Last_name", false);        g_form.setDisp...

Virtual Agent - Incident Status topic

Need help with that requirement somebody can assist I am new in the virtual agent:Requirement:If a user either types in an incident number or selects the topic for Check Incident Status, then VA will check the status. Initially as proof of concept, l...

Pal28 by Tera Contributor
  • 727 Views
  • 1 replies
  • 0 helpfuls

Hide Columns from the Filter list - Implementation

Hello everyone, I stumbled upon a community article to hide some columns from filter listThis article helps / explains, using a secript, to hide the column only from the filter list but keep it in the list view and it's given a UI script there. I'm u...

Resolved! Project Planned End Date Calculation?

I understand the planned end date for a project is calculated using the below formulas. However, I can't find where the calculation is actually being done whether it be a client script or business rule. Can someone show me where to locate how the pla...