For one of our employee user is not able to see featured content post. It is not displaying for her or not able to edit or delete. she is a forum leader. someone mark document post as a featured but when she tried to open it is throwing error. she is...
Hi Guys, I have a requirement to create a new HR service, Record Producer and HR template. (Mentioned below)I am done with these things but there is a requirement ---i.e. (This request can have the ability to request on behalf of someone else only if...
Hi guys, We created new playbooks. Playbook tab in related lists, should be visible by default when it satisfies the trigger condition. In default agent workspace, Playbook tab is visible.. BUT, it's not visible in the CSM/FSM Configurable Workspace....
Hello all, While trying something, i had accidentally changed a field type from reference to list type.now i want to change the field type back to reference, there is error as below.'. Cannot convert from 'List' to 'Reference'. Any idea how can i res...
I am trying to create new Business rule where key user table fields like company, status and country details will get those data from sys user table. Can you suggest me the condition and script for that.
Setup MFA against my account and first time I logged on it asked me to configure MFA which I done and it worked as expected, but when I logged in the following day I was not challenged for my MFA code to login.I have checked my settings against the d...
Have a requirement to remove the 'View in old Teams desktop client' button and text on 'View in new Teams or web client' button on the Work Notes in the Activity Stream after the 'Start Microsoft Teams Chat' functionality was invoked and used on an I...
I am having a Question, I am having a Cusotm table, lets say table data 1 with 4 columns Business Unit, Business world, Business city and Business Area. i want to display the above 4 field s on the service catalog form , all should come from the ...
Hi, I want to make all notifications read only for non admins users in notification preferences UI. Below is the screenshot- All these notification settings for different category should be disabled so that non-admin users can't change the notificati...
Hi All, I am trying to restrict Export options for two specific roles. I am using the onShow script within ui_context_menusthe Export in the list is disabled however the action type of exports like Excel, PDF, etc. is not getting disabled.When I simp...
Hi All, Can any one explain the difference between getDisplayBox(), getValue() and getDisplayValue() method in servicenow and when to use these methods. Thanks in advance,Vinuth
Hi All,I have a requirement, In Record Producer I have "List Collector" Field (name: related_claims ) and I need to insert multiple records based on number of selections in List Collector field for this I have written a script in record producer leve...
I created a UI Policy through the Catalog Builder to help clear out a checkbox value. Essentially the rule I made was that is if all the checkboxes in checkbox group A are false (unchecked), then the checkbox in checkbox group B should be cleared ou...
Hi All, Our contractor wants to develop a filter for the "CI Class" field on the Incident Management & Change Management forms. The filter will be based on the operational status and name. The purpose is to restrict the CI class on the Incident form...
Hello, I need to show emails sent from the Major Incident Workbench in the Latest Activity stream of the workbench itself. Right now it is only showing the activities from the actual incident (work notes etc). I found one support case where they are ...
