Hello, I am task to create an email template that will have a hyperlink connected to the specific record in question in the description so that whoever selects the hyperlink it will take them to that record in SN. Can someone walk me through what wou...
Instead of using twilio, which approach we can try in on-call scheduler for calling Feature
Hello everyone,I’ve set up an inbound action of type "Forward" that creates a record in a custom table. However, it's not working when the forwarded email’s subject contains "FW:" (in uppercase). It works fine with "fw:" or "fwd:". I’ve already tried...
Hello Community,I am looking to create a Declarative List Action on the Change Request (change_request) table. The action should open a simple list of all active incident records (from the Incident [incident] table) when clicked.Here’s what I’m tryin...
Hi everyone, I need help on the scripting for a catalog. My script include is already working and it returns the value that I need. var CIEnvironmentChecker = Class.create(); CIEnvironmentChecker.prototype = Object.extendsObject(AbstractAjaxProcessor...
Hi, I have an action button on my portal. Configuration is working as expected but styling issues are arising. See attachments on what it looks like now and what it is supposed to look like. First image is what it looks like now and second is what i...
Hello Team,i have a question related to the serviceportal activity field When I open the Change record on portal the activity field is available for the internal users but unfortunately for external we are not able to see the activity field.This is o...
I am using the OOB Look up User action which returns a user object. One of the values is memberof which is an array,string of the all the groups a user belongs to. This works fine but when I try to loop through those I get an error. I see that othe...
Hi, I have the below requirement in Service Now CSM. Background : we have Inbound email action , where the emails are received have Record Type configuration. Requirement : When the above email( Inbound ) received to Service now , we need to send an...
Hi Team, How to receive attachments from other Servicenow instance through REST method.We are transferring incident data from other SN instance to our side. I have configured for fields data and wanted to know how attachments also can be retrieved. B...
Is there an OOTB way to create task or act on a negative response in survey mgmt. I need to treat the negative response or maybe create a task to someone to handle this negative response. Any ideas?
Hi All, I am working on a flow designer where I am sending an approval to XYZ group. This group has 4 members (A,B,C,D) in which A is primary and B,C,D are secondary. In the ask for an approval, I added the XYZ group but how I can define in the flow...
Hi all, I want to pass the data from Ui action to Ui pages client script. How I can pass that I want to pass both server and client side values of ui action to ui pages
I have a large spreadsheet of blackout dates to import for a change management schedule. When importing the data to cmn_schedule_span it is changing the start and end date/time and removing the all day flag. On the imported spreadsheet the All day ...
Good morning everyone,I need to add the activity of my incidents to the body of an email template, adding images of the activity, worknotes..., for this I was thinking of creating a script and then calling it from the body of the email itself like th...
