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Incident Survey notification not getting triggered

Hello, I'm aware there are many posts about this but I can't seem to find a solution to something that a lot of users are experiencing. I have created a survey in Dev - it's active, published, send notifications ticked. I have a trigger condition on ...

Amelie G by Kilo Expert
  • 2020 Views
  • 7 replies
  • 0 helpfuls

business rule was not working when i impersonate the user.

i have written the BR(on incident table) for updating the group table field based on incident service offering.when I test group field is updating as expected but when I impersonate with the user BRR is not updating the group field.is there any sugge...

venu18 by Tera Contributor
  • 884 Views
  • 4 replies
  • 0 helpfuls

Regarding ACL

Hi One of the user is facing an issue that he didn't able to view catalogue tasks then I did research on that and found who are having x role are not able to view .There are two roles X and Y,Users having x role are not able to view catalogue tasks b...

Rajendra_04 by Tera Contributor
  • 469 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reports

Which Report Type(s) can be created by right-clicking on a column header in a table's list?A. Bar Chart, Pie Chart, Histogram, and LineB. Bar ChartD. Bar Chart and Pie Chart

SaiUpeshJ by Tera Contributor
  • 1365 Views
  • 3 replies
  • 0 helpfuls

Jira Webhook permissions

Hi, I've created a Jira Webhook set up successfully, but I've run into a permission problem.The Flow created in Flow Designer runs as Guest and so doesn't have the permissions to update the records I want it to. I've tried adding Roles, and tried set...

Need Help with outbound email format

Hi all,  I have created a flow that will automatically send an outbound email which extracts the description field from the incident record. however the issue is when the email is generated it is in a unreadable format. (screenshot email format) I wa...

Adil N by Tera Expert
  • 1368 Views
  • 6 replies
  • 1 helpfuls

Resolved! HRSD NEW FEATURES FROM VANCOUVER TO WASHINGTON

Hello Community, Functional improvements between Vancouver and Washington (functionalities available in Washington but not in Vancouver) Knowledge management (any widget/measurement improvement? Client believes that Washington released something new)...

Snow-Man by Tera Contributor
  • 650 Views
  • 1 replies
  • 0 helpfuls