Why doesn't a table extended from configuration item show the columns that are on cmdb_ci like incident shows the task root columns? I created u_is_this_real on cmdb_ci, but it doesn't show me that on any of the extended tables; they each show their ...
Hi All, I am trying to integrate ServiceNow with Zoom. i have configured the Application registry for Oauth and I am getting successfully Oauth token but when I try to hit the call queue URL I get the below error https://api.zoom.us/v2/phone/call_que...
Unable to add condition for the ACL's for two global tables (sys_user and sysapproval_approver).Condition is only comments field should be editable.
Hi Team, I have a requirement where Inbound action will process the received email and creates the new incident.Note: Received email contains multiple recipient's. User1, User2, User3, User4....1. User1 sends an email to ServiceNow instance by keepin...
Hello everyone,I have a scenario where I need some help with my ServiceNow implementation.I have created a UI action on the Incident table that redirects to a Change record producer. This redirection populates related fields from the Incident into th...
Hi,While executing the test cases if any test case fails then can we raise a bug/defect/incident within ServiceNow to fix that issue? Can anyone help me on my query? Thanks & Regards,Megha Shyam Pentakota.
There has been a couple of problem where the DEV and QAS are same but apparently the PRD is different in our project.Ex: CSM workspace has an additional section which is not in DEV and in QAS.One of the forms choice list, the form is getting save on ...
I have a Dashboard with reports that use the Requested Item table but now I need to track both Requested Items and Project Tasks in the same report. When I change the table to Project Tasks, it removes all the conditions. Is there a way to only modif...
Hello all, Currently we are upgraded to Washington DC version. I have searched the community to see if I get any solution for this but it looks like it's a known problem in almost every version. Can someone let me know how to how to make the width of...
Hi,I am working on the MSP or domain separated instance. Currently contact relationship within same domain is working. But contact relationship between different domains are not working.Do csm contact relationship work between different domains in MS...
Our team is starting to explore building Flows instead of using Workflow for service request fulfillment. In both the workflow properties (Schedule section) and in the catalog task definition (also Schedule section) you can set the duration and ref...
Hi,I'm running a number of tests to evaluate Servicenow, and one of them is clone/backup. I.e. never use/purchase a system if you can't restore it or clone an instance before the first upgrade. That said, I am not able to test cloning on the PDI I'm ...
Hi Team can anyone please help me on this , User Query I am from OPS team, and we have created a dashboard for our BAU purpose and the same needs to shared across our team. When I am doing so the user to whom I shared it can see the dashboard, but ...
Hi, I have a problem that I am having hard time to come up with a solution. For a catalog request, I have a decision table with user outputs (sys_user). Based on the business unit on the request form, different approvers are produced as results of th...
Hi all,I'm looking to develop a weekly notification for all the on call support groups using the same format as the formatted on-call schedule report. Unfortunately, we have a large number of groups and schedules and running the on-call formatted sch...
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