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Forum Posts

Email Client Template not populating CC

There is a requirement to create email client template and have the cc populated with current logged in user and "assigned to" of the form. But when we put it together as javascript &colon; gs.getUserDisplayName()+" <"+ gs.getUser().getEmail()+">",as...

Shruthika V1 by Tera Contributor
  • 4430 Views
  • 13 replies
  • 1 helpfuls

Resolved! RITM Cancel button in Portal

Hello, how can I bring out the cancel button for RITM in the Portal?End users should have the ability to cancel the RITM from the Portal.  

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tindiz by Giga Guru
  • 1686 Views
  • 2 replies
  • 1 helpfuls

Resolved! Field Mapping in Email Template

Hi All, I'm working on an email template associated with the demand task table and trying to map fields into the template. One of the fields required is the Demand Manager field from the related parent demand record but I'm having a problem dot walki...

aok7 by Tera Contributor
  • 1458 Views
  • 1 replies
  • 1 helpfuls

Average Resolution Incidents report in Days by Priority

Hi All,Can someone provide the inputs for the below requirementAverage Resolution Incidents report in Days by Priority for the last 6 months data in the below formatIs the above format feasible with traditional reporting or do we need to create Perfo...

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Shantharao by Kilo Sage
  • 720 Views
  • 2 replies
  • 0 helpfuls

UI Action to get field value from sysID

I am trying to get product id from current form on UI Action script, So for that I am getting sys_id using selecting the record which I am getting as var keys = g_list.getChecked();and using following below that to fetch the product id for that recor...

mrunalnikhi by Tera Contributor
  • 1347 Views
  • 3 replies
  • 0 helpfuls

Resolved! Bulk update in list view not displaying purple box

We upgraded to Washington a couple weeks ago and have noticed that when performing a bulk update in list view the records selected are not highlighted with the purple box anymore, it still works, I can still double click and bulk update, but there is...

Donovan B by Tera Expert
  • 1592 Views
  • 3 replies
  • 0 helpfuls

How to use Moment.js in ServiceNow

Our team is trying to use Moment.js in our instance, but can't seem to get it to work.  Here are a couple questions we have about it: We noticed that there is a dependency out of the box called moment-timezone-with-data-2010-2020-v0.5, is this the sa...

yundlu316 by Kilo Guru
  • 10722 Views
  • 12 replies
  • 9 helpfuls