Request Approvals OOB
Hi all, Im trying to learn what is the OOB functionality for the request approvals.Any tips on that subject?
Forum Posts
Resolved! How to copy sent/received emails from incident record to a record in another table
Hello - I am working on a UI Action on the Incident table that will create a new record in a custom table and copy specific fields, attachment(s), work notes/comments from an incident. I have all of this working, however there is also a requirement...
How does the Azure AD user provisioning map reference fields?
Hi. We have been trying to troubleshoot some recent issues where Managers and Locations (both reference fields) on user records are not getting updated via AAD user provisioning - this has worked until very recently. When checking the mappings, we fo...
Resolved! Making ATF for problem record with state closed, failing at final step
Hi,I have a requirement to make an ATF for problem record where state=closed. The logic is to have a non-admin user find a problem record where state=closed and then try to change its mandatory fields like Impact, Urgency etc and save it. The result ...
Have a Custom UI Page for Attachment Dialog in HR Case table, How to add same in other Custom Table?
Hi Everyone, There is a custom UI Page for Attachment Dialog (On Click of Paper Clip Icon) in HR Case table and Want to apply this same functionality to another Custom table. How can I apply this UI Page to other Custom table? Thank you,Balaraju
Create Report - Who all have seen KB article.
Hi All, How I can create report on who all have seen any particular KB article. As kb_use table view count is different than actual view count displayed on kb article. Thanks
pop up needed when user pick a planned start and end date that is in blockout schedule
Hi Everyone , I have got a urgent requirement that error message need to be popup to warn the user when they pick a planned start and planned end date that is in blockout schedule, and it should not allow the user to submit that change request. Could...
Knowledge - Retire flow
Retire request approvals are not going to ownership group members, it is only going to knowledge manager, retire request should go to ownership group members for approval also this is the current code, help me out to update the existing code.
String Field with typeahead or suggestions
Use Case:I have a string field and I want to implement a typeahead depending on the previous data this field has. Sample:Existing DataName: testName: qwerty Data to be inputted:Name: teit should typeahead/suggest test since the existing data for tha...
How to set up rich text field to add Button generator and Flow chart
HiIn Knowledge Management applications, I try to create a KB Article on Field: Rich Text [Body]. I want to create a button such as Button Generator, Flow chart or Diagram, on the article page. Is there any method or plugin? that can help meet busines...
Fetching the data from service portal to the user table
Hello, I have created a form on service portal and trying to fetch that data to the user table. How to fetch that data using the server code? Any help from the community team would be appreciated.
Resolved! How to trigger a Survey Quarterly?
Hi All, I am trying to schedule a survey quearterly, which should be triggered once every 3 months. But, there is no easy way to trigger it quarterly. Do I have to write a script in the script section of the schedule Job or is there any other alter...
Need to write inbound email action
I created resolve notification on finance table with "accept" and "reject" link using email template. Now when we click on the accept link case should be "Closed" and click on reject link, it should be moved to "open" state. For these conditions how ...
Resolved! GlideDateTime.getDisplayValue results are different between Flow Designer and Script Background
Hi, It's Kentaro. I found that GlideDateTime.getDisplayValue gives different results between Flow Designer and Script Background.Our time zone is Japan.The script running the attached image is the same.I need help because I don't know the cause. var ...
RITM editing
Hi Guys, How can I edit purchase order field on the submitted RITM (its user account request form). Please guide. Thanks!!
