how to create a dummy user who can access rest api?

[Gudu]

Dear Developers,

There is a requirement as below

We need to create a service account on Service now production instance with REST api Access and ITIL permission.

Actually they want to integrate  their tool with our servicenow instance and for which they need  

service account on Service now production instance with REST api Access and ITIL permission.

So I have created one dummy user and given ITIL role. What more role i have to give to the created user so that they can use this. 

Regards,

Manmath

[narasinga_perum]

Role required: web_service_admin / rest_api_explorer

[Mark Roethof · Accepted solution]

Hi there,

Actually only ITIL (with it's automatic inherited roles) is enough on an out-of-the-box environment.

It's more that you need the appropriate writes (ACLs) for the tables concerned. ITIL can read incidents table for example. Though sn_hr_core_case table would NOT be possible to read with ITIL.

So, where does that dummy user / integration actually needs to have access on?

Being it a integration user, also consider to check the "Web service access only" field on the user record.

There are indeed some specific web server / rest roles available. Though... actually not needed. You can easily test this yourself using the REST API Explorer, creating sample code, and executing it with user+password from a ITIL only user.

(= tested on New York)

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[asifnoor]

Hi,

Other than ITIL, a read access on the table for which you are going to enable REST API access.

Also in the user profile, check the option "Web service access only" for this user.

Go to REST API Explorer in the left navigation and you can test as that user to see if everything is working fine.

Mark the comment as a correct answer and helpful if it helps.