What function does "(pm.isActive('com.snc.incident.knowledge;')) will perform in Business Rules while creating Incident Create Knowledge

[Mohammed Isahaq]

What function does "(pm.isActive('com.snc.incident.knowledge;')) will perform in Business Rules while creating Incident Create Knowledge ?

[Naveen20]

It will check whether the plugin is active com.snc.incident.knowledge [KCS Integration for Incident Management]

[asifnoor · Accepted solution]

Hi,

isActive is a function in GlidePluginManager which is basically used to check if the plugin is activated or not.

It is a best practice to check whether the plugin(if its external) is activated or not before we use.

Ref: https://developer.servicenow.com/app.do#!/api_doc?v=newyork&id=r_ScopedGlidePluginManager-isActive_String

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