How to create a Flow Designer to create a catalog task

Ettore Asfaldo · ‎10-07-2022

Hello Everyone,

I have to create a flow designer for a catalog item which based on the role of a user has to create a catalog task with ppt document attached in. How can i do so?

thanks in advance

Wojtek Winnicki · ‎10-07-2022

Hello @Ettore Asfaldo

1. Please check this topic that describes how to create something based on user role:
https://www.servicenow.com/community/now-platform-forum/in-flow-designer-could-i-use-a-condition-if-...

2. Here is my example how to add attachment to the task - in one step create the catalog task then in the second copy the attachment (you must have the attachment somewhere on your instance e.g. you can add it to your item definition):

View solution in original post

Mahendra RC · ‎10-07-2022

Hello @Ettore Asfaldo

Could you please share the exact scenario that you need to achieve in your flow. Your requirement is not very much clear as per the details provided above.

Ettore Asfaldo · ‎10-07-2022

Hello @Mahendra RC , so basically, I created a catalog Item which is needed to add to a user a role in the company, which of course I created a flow design, in the same flow, based on role that the user will insert in the form some tasks has to be create for this user, I have to add in this tasks that will be created some attachments, thanks in advance

Sharanya Hegde3 · ‎10-07-2022

Hi @Ettore Asfaldo

You can use create catalog task in Flow designer. Please find screenshot attached. You can add in your conditions as well.

Ettore Asfaldo · ‎10-07-2022

Hi @Sharanya Hegde3, I know, but I cant understand how to create from flow a catalog task which contain an attachment, and I can guess that if i have to give tasks based on roles of users I have to use an If Statement, is it right?