How to create a flow for multiple service requests

[BanuMahalakshmi]

HI,

Please advise how to create flow for below requirement, All The service requests have to get approval before the task can be generated. ServiceNow autogenerates SR approval collected (User Approval → Yes, Manager Approval → Yes, IT Approval → Yes   - If any of these approvals is no, ticket will close).

1. First Software Service request form populated, task assigned to software team to get quote then quote attached to task, SW team close task as "close complete".
2. Server team service request form will get launched when the SW Service request task as closed completed.  This SR will be prepopulated with the information from its related quote SR, and the quote will be attached.

The Task for software team to Server team Task (if first task is closed complete) to auto update key license information to a CI…  THanks.

[Utpal Dutta · Accepted solution]

Hi @BanuMahalakshmi ,

As per what I understood, you need to generate approval on submission of a service request (RITM generated). This approval can be approved by either user himself (Opened By) or his/her manager (Opened by > Manager). Once request has been approved then you need to generate a catalog task which will have an attachment.

Then, fulfiller team will close the task. Once task is closed then create a new request for service team.

If my understanding is right then below is the flow that I've designed:

1. Approval:

2. If condition:

3. Create catalog task:

4. Copy attachment from source:

5. Wait for the task to be closed by fulfiller:

6. If condition

7. Submit request for server team using submit catalog item action:

Final flow:

 

I hope my answer helps, if it does then please mark it helpful & accept this solution.

Thanks,

Utpal

 

[SohamTipnis]

Hi @Utpal Dutta,

I tried your flow in my PDI, and it works beautifully. At first I was confused about the requirement, but I followed your flow, and my doubts were solved. 👍

[Utpal Dutta]

Glad it helped