How to create a flow that creates Catalog Tasks from different Catalog Items in sequence

axplains8556
Giga Contributor

Hi all,
I am trying to create a Flow to generate a Catalog Task from a given Catalog Item: and after its approval, generate an email with the link to a different Catalog Item to generate a new Catalog Task.
The idea is to have a "list" of Catalog Items to approve in sequence. Generating all from an Order Guide is unfortunately not useful for us.

Could someone please give me some direction?

Thank you very much in advance.

1 ACCEPTED SOLUTION

@axplains8556 

in the email you send include link to other catalog item and pass the variable details via URL parameter

check these links on how to include values in URL and then how to grab those and set on the other item

https://www.servicenow.com/community/developer-forum/not-able-retrieve-url-parameters-through-onload...

https://www.servicenow.com/community/developer-blog/3-ways-to-populate-values-in-servicenow-via-the-...

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@axplains8556 

so it's an easy requirement.

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hello @Ankur Bawiskar 

do you have any suggestion for me please?

Do you need some more information?

Thank you very much in advance.

Hello @Ankur Bawiskar 

Any suggestion please? Do you need some more information?

Thank you very much in advance.

axplains8556
Giga Contributor

Thank you Ankur,

I created two Catalog Items ("Account request" and "Software request").

One user has to compile the first request, and the connected flow correctly takes the parameters (ie. "first_name", "last_name"), runs an approval and creates the task.

After this first task is closed, the following step in the flow sends an email to a second user with the link to the second Catalog Item request ("Software request").

The second Catalog Item ("Software request") should contain the data of the user created in the first task (precompiled "first_name" and "last_name" fields), at least I don't know how to do it.

Or there is probably a better way to achieve the same goal, I am still a beginner in this...

 

Thank you again