How to create a notification in a worklfow with the variables from the catalog item?

velvet · ‎06-25-2018

I have created a workflow that has a notification being sent. But it seems to not be in the right format because it is not copying the variables over. Here are some of the variables. Can someone help with the script part?

Here some of the variables, if someone help me get started i can finish it.

Brian Lancaster · ‎06-25-2018

This is a preview of a notification in the notifications section of ServiceNow. Also it looks like it is pointing to the sc_task table when it need to be on the sc_req_item table. In the email logs did you try clicking Preview HTML Body related link.

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velvet · ‎06-25-2018

I think I have this somewhere for approval emails.. I will check.

velvet · ‎06-25-2018

Do I add this into the notication as it is.

Brian Lancaster · ‎06-25-2018

You would have to create a mail script and then add it to the notification. If you do not have a notification and you are creating the notification directly in the workflow you could put the code in there.

velvet · ‎06-25-2018

For some reason my email is not being fired off..

Brian Lancaster · ‎06-25-2018

How are you trying to do this? Are you using the Notification or create event activities in the workflow?