send the approval by using of Business Rule?

Rakhesh · ‎06-20-2018

Hi All,

I Have an issue., I want to send the approval by using of Business Rule. Clearly., We have a field called 'SCM'.it is choice list (Mangers). I want to send the 'SCM' to approval when the ticket status changes from 'onHold' to 'Request Approval'.

For this scenario i wrote one BR after

I attached the all the script i wrote.Please have a look and help me where am wrong.

Thanks

Rakhesh

Shashikant Yada · ‎06-20-2018

answer=[];
var app = current.u_scm;
var arr = app.split(',');
for(var i = 0; i<arr.length;i++){
var name1 = arr[i].toString();
gs.log('approver name', name1);

var getapprovar=new GlideRecord('sysapproval_approver');
getapprovar.initialize();

getapprovar.sysapproval = current.sys_id;

getapprovar.approver = name1;

getapprovar.state='requested';

getapprovar.insert();
}

I hope this will work, can you give a try. I did the testing in my instance and it worked.

View solution in original post

Harish KM · ‎06-20-2018

I believe your second line in query should be

getApprovar.addQuery('sysapproval', current.sys_id);

Regards
Harish

Rakhesh · ‎06-20-2018

Hi thanks for reply,

I followed your code still no luck to me. Even the logs also not coming can you check the below code please

answer=[];
var app=current.u_scm;
var getapprovar=new GlideRecord('sysapproval_approver');
getapprovar.addQuery('sysapproval', current.sys_id);
gs.log("----approver inserting 1---"+sysapproval);
getapprovar.query();
while(getapprovar.next()){
answer.push(getapprovar.app.toString());
gs.log("----approver inserting 2---"+current.number);
getapprovar.update();
}

Shashikant Yada · ‎06-20-2018

You want to create/add Users under approval table right?

Rakhesh · ‎06-20-2018

i want to send the SCM to Approvals like adding the SCM Under Approval Table