How to create a notification in a worklfow with the variables from the catalog item?

velvet · ‎06-25-2018

I have created a workflow that has a notification being sent. But it seems to not be in the right format because it is not copying the variables over. Here are some of the variables. Can someone help with the script part?

Here some of the variables, if someone help me get started i can finish it.

Brian Lancaster · ‎06-25-2018

This is a preview of a notification in the notifications section of ServiceNow. Also it looks like it is pointing to the sc_task table when it need to be on the sc_req_item table. In the email logs did you try clicking Preview HTML Body related link.

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velvet · ‎06-25-2018

I have tried both.. This is my first workflow, I am new to this. I did get a test email last week when I had the even setup, but the join wasnt working I think because I had things out of order.. now they are in order now I just cant get the email working.

Brian Lancaster · ‎06-25-2018

Can you share a screenshot of your current workflow and some of the basic requirements so I have a better understanding of what you are trying to do.

velvet · ‎06-25-2018

ok

velvet · ‎06-25-2018

It is a request for a provider id... Medical support submits the request using the PID form, the first task goes to the security team to create the pid.... then all of the other teams gets a task to submit the provider info into their system, then a notification needs to be sent to the distribution email to let others in the org know of the new provider

Brian Lancaster · ‎06-25-2018

One thing I have noticed is that is that in your join Incomplete is going somewhere else. Incomplete does does not do what you probably think it does. Its not detecting that one of the task was closed incomplete. It goes not the incomplete path if for some reason it detect that one of tasks in this case was not created. Is the first task being created going to the join as well?