How to create a notification in a worklfow with the variables from the catalog item?

velvet · ‎06-25-2018

I have created a workflow that has a notification being sent. But it seems to not be in the right format because it is not copying the variables over. Here are some of the variables. Can someone help with the script part?

Here some of the variables, if someone help me get started i can finish it.

Brian Lancaster · ‎06-25-2018

This is a preview of a notification in the notifications section of ServiceNow. Also it looks like it is pointing to the sc_task table when it need to be on the sc_req_item table. In the email logs did you try clicking Preview HTML Body related link.

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velvet · ‎06-25-2018

Nothiing but the script you gave me but before then I had what the first responder told me.. But how is everything blue if the tasks has not been completed or the email

Brian Lancaster · ‎06-25-2018

Open the show workflow and hover over the the notification. It should pop up more details. Is if it shows something like skipped.

velvet · ‎06-25-2018

It says finished on each one

velvet · ‎06-25-2018

So for the variables in the email I need to send the first, middle, last name, the Provider ID, the SER #, etc

Brian Lancaster · ‎06-25-2018

Ok so I just put tried and if My code is just in the notification it sends out my code. I created a mail script and then sent called requested_item_summary and then in the notification I just put ${mail_script:request_item_summary} and the notification went to the user I had listed in the to.