How to create a popup box for cancelled reason

kartikey
Tera Contributor

‎07-26-2024 06:14 AM

Hi Everyone,

I need to create a popup box with choices for cancel UI action with cancelled reasons just like how suspended UI button behaves .
Whatever value for reason we select should be entered into a custom field for "cancelled reasons"

kartikey_0-1721999264150.png

Can anyone help me with this? I'm not sure how to create UI page and all.

 

Thanks,
Kartikey

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2 REPLIES 2

Zach Koch
Giga Sage
Giga Sage

‎07-26-2024 07:34 AM

Here is a thread that was accomplishing a different but very similar use case. This may help you as a guide to complete yours and make the necessary changes.

When User clicks Cancel Button need to enter Reason for Cancellation message 

 

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!
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abirakundu23
Mega Sage

‎07-26-2024 08:09 AM - edited ‎07-26-2024 08:13 AM

Hi @kartikey ,

Please follow bellow threads:
Solved: When User clicks Cancel Button need to enter Reaso... - ServiceNow Community
Solved: Cancel submit on ServicePortal when button clicked - ServiceNow Community
Solved: I want to cancel confirm window after clicking can... - ServiceNow Community

And also, you can take OOB suspended Case concept to build your 'Cancel Request' use case.
Please mark helpful & correct answer if it's really for you.

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