how to create a task on condition

[LK11]

I'm a ServiceNow beginner and I'm wondering if someone could help me with this please.

I have to create a task for a particular team if the user chooses 'yes'   for a condition on the form.   Any suggestions would be great.

Thank you

[Harsh Vardhan]

you can use if condition activity in your workflow and set the condition there. based on it add catalog task activity.

Condition Activities - ServiceNow Wiki

[Chuck Tomasi]

You can do this in a couple of ways. The first one that comes to mind is a business rule. This can be triggered when the record is saved (thus recognizing the value "Yes".) Something like:

Name: Create task on Yes

Table: Your table where you are watching for the record to change to "yes"

Advanced: true

Insert: true

Update: true

When: After

Condition: current.fieldname.changesTo("yes")   // where fieldname is the field you are changing to yes

Script:

(function executeRule(current, previous /*null when async*/) {

        var newTask = new GlideRecord('task_table_name'); // change to your task table name

        newTask.newRecord();

        newTask.short_description = 'This is an auto generated task';

        // set other fields with newTask.fieldname = value; here

        newTask.insert();

        gs.addInfoMessage('New task created');

})(current, previous);

Reference:

Docs: Business Rules

Developer: Business Rules Technical Best Practices Overview

[Arindam Ghosh · Accepted solution]

Hello,

If you want this for Service catalog then You need to do this in Workflow. Create a if block with the below condition and create task if condition is yes.

Here is the sample screenshot:

Script:

answer = ifScript();

function ifScript() {

if (current.variables.field_name == 'true') { // Update the field name with original field name

return 'yes';

}

return 'no';

}

Thanks,

Arindam

[Arindam Ghosh]

If I answer your question, Can you Please Mark the answer correct to remove this from unanswered list.

Thanks,

Arindam