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09-21-2017 06:39 AM
I'm a ServiceNow beginner and I'm wondering if someone could help me with this please.
I have to create a task for a particular team if the user chooses 'yes' for a condition on the form. Any suggestions would be great.
Thank you
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09-21-2017 07:58 AM
Hello,
If you want this for Service catalog then You need to do this in Workflow. Create a if block with the below condition and create task if condition is yes.
Here is the sample screenshot:
Script:
answer = ifScript();
function ifScript() {
if (current.variables.field_name == 'true') { // Update the field name with original field name
return 'yes';
}
return 'no';
}
Thanks,
Arindam
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09-28-2017 10:51 AM
Can you post the screenshot of the Change WF. By the way what change is it? Normal/Standard/Emergency?
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09-28-2017 10:57 AM
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09-28-2017 11:11 AM
In the Workflow in the below block one more WorkFlow is being called
The name of the other WorkFlow is : Change Request - Normal change tasks where task is being created.
Below is the screenshot Where task is created:
Now to create the two new more task You need to add to more create task block in Change Request - Normal change tasks workflow like Below screenshot:
Thanks,
Arindam
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09-28-2017 11:58 AM
wow, totally looked over that,,
now i see it..
thx so much Arindam
