how to create a ticket in servicenow by using integrating with third party chatbot

Ttharun Tej
Tera Contributor

Is there any possiblity to create ticket in service now based on third party chatbot.

 

if yes... what are the prerequisites to integrate with servicenow to third party chatbot.

 

Thanks

1 REPLY 1

Tony Chatfield1
Kilo Patron

Hi, ServiceNow has a reasonably well documents set of REST API's; here
REST API | ServiceNow Developers
You would probably only need to use the table API.

|Some introductory\learning material here:
Courses | ServiceNow Developers

My biggest concern would be the Chatbots ability to authenticate with something better than basic auth, as basic would result in a higher-level security risk.