how to create a ticket in servicenow by using integrating with third party chatbot
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02-21-2024 08:08 PM
Is there any possiblity to create ticket in service now based on third party chatbot.
if yes... what are the prerequisites to integrate with servicenow to third party chatbot.
Thanks
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02-22-2024 01:45 PM
Hi, ServiceNow has a reasonably well documents set of REST API's; here
REST API | ServiceNow Developers
You would probably only need to use the table API.
|Some introductory\learning material here:
Courses | ServiceNow Developers
My biggest concern would be the Chatbots ability to authenticate with something better than basic auth, as basic would result in a higher-level security risk.