How to create a universal request by submitting a request from a catalog item or record producer.

[Shiva prasad t]

We have a requirement to create a universal request by submitting a request from a catalog item or record producer.

How can i achieve that?

[SebastianKunzke · Accepted solution]

Yes, for all record producer, where you want to have in addition an universal request you need to add it to the service configuration. Afterwards the general sys_property will work.

So for record producer:

1. Create the property sn_uni_req.enable_ur_all_rec_prod_items value =true

2. Add table to the service configuration (e.g. incident)

Or:

1. Add table to the service configuration

2. Activate it individually within the record producer over the additional tab "Universal Request Config"

Please mark my answer as helpful, if they were helpful.

Thanks.