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‎08-01-2022 11:17 PM
We have a requirement to create a universal request by submitting a request from a catalog item or record producer.
How can i achieve that?
Solved! Go to Solution.
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‎08-05-2022 05:19 AM
Yes, for all record producer, where you want to have in addition an universal request you need to add it to the service configuration. Afterwards the general sys_property will work.
So for record producer:
1. Create the property sn_uni_req.enable_ur_all_rec_prod_items value =true
2. Add table to the service configuration (e.g. incident)
Or:
1. Add table to the service configuration
2. Activate it individually within the record producer over the additional tab "Universal Request Config"
Please mark my answer as helpful, if they were helpful.
Thanks.
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‎08-01-2022 11:26 PM
Hi Shiva,
Please find below articles that will help you a lot.
https://www.ashleysn.com/post/universal-request-for-request-management
Best Regards,
Prashant
If my answer helped you in any way, please mark this answer as helpful and correct.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Prashant Kumar
ServiceNow Technical Architect
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‎08-02-2022 05:01 AM
I am understanding what have wrote in the blog..but can you explain in more details for setting up it like step wise process , what i need to do exactly!!
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‎08-03-2022 04:53 AM
Hello
I have enabled the plugin ...And also activated the one property (sn_uni_req.com.snc.ur.request_integration) which is mentioned in your Blog which you have added over here.
But the thing is when i opened record producer the "universal request config" is not showing on the record producer. It is showing only when the record producer is loading after that it is hiding.
May i know the reason ?
And how can I show it in the form ?
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‎08-01-2022 11:28 PM
Hi ensure you have the below plugins activated and follow the docs
https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/request-management/task/create-request-from-ur.html
Harish
