How to create an incident using inbound email actions?

[hema sundar]

we have a requirement is that when a user sends an email to the servicenow with subject contains incident
then there should be created an incident with the short description
copied from the subject and description copied from the body ? How to achieve this using script?

[Nayan Dhamane]

Hello @hema sundar ,

Please use the below article as reference for step by step creation of incident using Inbound:
Incident creation via E-mail (Inbound Action)

[Nayan Dhamane]

Hello @hema sundar ,

I am glad that my answer was helpful.Please mark it as solution accepted as it will close the thread.

[Manmohan K · Accepted solution]

Hi @Nayan Dhamane ,

Create an inbound action similar to below image

Add below code in Actions tab of inbound action

current.comments = "received from: " + email.origemail + "\n\n" + email.body_text;
current.short_description = email.subject;
current.short_description = email.body;

if (current.canCreate())
    current.insert();

Mark this answer as helpful and correct if this helps resolves the issue