Disable or uninstall ITBM applications.

Community Alums
Not applicable

Hello All,

 

We need to disable/uninstall the ITBM applications. How we can achieve this?

Is there a way to uninstall the plugins or we need to hide the functionality. How to do that?

Also we want to cleanup all the data related to it. what is the best way to do that.

 

 

Thanks in advance

1 ACCEPTED SOLUTION

Manmohan K
Tera Sage

Hi @Community Alums ,

 

After a plugin is activated, you cannot disable or deactivate it. 

Starting with London, some plugins can be rolled back. But there are conditions to it

  • The rollback must be done within ten days of the most recent upgrade or plugin activation
  • It is governed by the glide.rollback.expiration_days_plugin system property. The default value of the property is ten.

If needed, you can hide the functionality. 

For hiding the application , You can use ACLs and roles

Detailed steps to restrict access to an application can be found in below link 

https://docs.servicenow.com/bundle/utah-application-development/page/build/applications/task/enable-application-administration.html

 

Please mark response as helpful if it resolves the issue

View solution in original post

1 REPLY 1

Manmohan K
Tera Sage

Hi @Community Alums ,

 

After a plugin is activated, you cannot disable or deactivate it. 

Starting with London, some plugins can be rolled back. But there are conditions to it

  • The rollback must be done within ten days of the most recent upgrade or plugin activation
  • It is governed by the glide.rollback.expiration_days_plugin system property. The default value of the property is ten.

If needed, you can hide the functionality. 

For hiding the application , You can use ACLs and roles

Detailed steps to restrict access to an application can be found in below link 

https://docs.servicenow.com/bundle/utah-application-development/page/build/applications/task/enable-application-administration.html

 

Please mark response as helpful if it resolves the issue