I am working in UI Builder and want to customize the SC Task record page so that it displays two different UI experiences based on the user’s role.
I am working in UI Builder and want to customize the SC Task record page so that it displays two different UI experiences based on the user’s role.
Specifically, my requirement is to:
- Use the same SC Task page, but
- Show one layout/view for User Role A (for example, request fulfillers or agents), and
- Show a different layout/view for User Role B (for example, approvers or end users).
I want to understand:
- Whether this should be achieved using page variants, conditions, or role-based logic in UI Builder
- How to correctly configure the page so that each role automatically sees the intended view when accessing the same SC Task record
- Best practices for maintaining and scaling this approach as more roles or views are added in the future
