How to create approval record in custom case ticket from flow designer or any option ?

[Janu sree]

Hello Community,

I have created a flow designer to assign the flow (mapping assignment grps and approvals) to our case tickets.

I have used create record action to create approval record in ticket, though I can see the approvals getting mapped to the user in sysapproval_approver table but here the approving(document_id) field is not getting mapped.

I've the below query

1)How to map the approving(document_id) field to get the case record/number through flow designer ?

Please help me out with your response,

TIA

[Ankur Bawiskar]

@Janu sree 

is your ticket table extended from task?

[Janu sree]

@Ankur Bawiskar 

Yes, I've created a custom table extending from task table.

I can see the Approval and Approval History fields in the list view, So how I can proceed with my above queries.

TIA.

[Ankur Bawiskar]

@Janu sree 

for your custom table extending task then it should populate the record sysId in Approval for field on approval table.

Is that field populated?

then did you check by configuring related list and see any OOB one is present which comes from Approval for field?

[Janu sree]

On the approval table Approval for and approving field record sysId is not getting populating even