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01-27-2026 01:56 PM
I have found the best and easier way to create buttons for approval and rejection email. For those who does not like default "Approve RITM" links. Here is the way.
1. Go to sysevent_email_action.LIST
2. Copy the out of box approval email notification
3. Under "What it will contain"
4. Message HTML
5. CLICK "<>" icon
6. In the source code paste the following
7.<div style="font-family: lato,arial,sans; line-height: 24px; background-color: #28a745; color: #ffffff; padding: 10px 18px; text-decoration: none; border-radius: 4px; font-size: 12pt; display: inline-block;">${mailto:mailto.approval}</div>
<div style="font-family: lato,arial,sans; line-height: 24px; background-color: #dc3545; color: #ffffff; padding: 10px 18px; text-decoration: none; border-radius: 4px; font-size: 12pt; display: inline-block;">${mailto:mailto.rejection}</div>
8.Enjoy!
Solved! Go to Solution.
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01-27-2026 11:04 PM
Thanks for sharing.
Remember it's not best practice to update/touch OOTB components as those will get skipped during upgrade.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-27-2026 11:04 PM
Thanks for sharing.
Remember it's not best practice to update/touch OOTB components as those will get skipped during upgrade.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-28-2026 10:21 AM
Hi, I stated to copy the OOTB email notification in my step. Thanks

