How to create downgrade incident report in servicenow?

[JugantaN3978112]

Hi,

How to create downgrade incident report in servicenow?

Best Regards,

Juganta Kishore Nayak

[Dr Atul G- LNG]

Hi @JugantaN3978112 

Not directly, but you can create a metric on the Priority field and then generate a report using the metric table. ServiceNow provides OOTB (Out-of-the-Box) metrics to help with this.

[Dr Atul G- LNG]

Hi @JugantaN3978112 

https://www.servicenow.com/community/itsm-forum/create-report-on-incidents-upgraded-to-p1-or-downgra...