How to create downgrade incident report in servicenow?

jugantanayak · ‎03-26-2025

Hi,

Best Regards,

Juganta Kishore Nayak

Dr Atul G- LNG · ‎03-26-2025

Not directly, but you can create a metric on the Priority field and then generate a report using the metric table. ServiceNow provides OOTB (Out-of-the-Box) metrics to help with this.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG · ‎03-26-2025

Hi @jugantanayak

https://www.servicenow.com/community/itsm-forum/create-report-on-incidents-upgraded-to-p1-or-downgra...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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