Hello Everyone,I am experiencing a performance issue with the Multi-Row Variable Set (MRVS) functionality. Specifically, when I click on the Add button to insert a new row, the system takes an unusually long time to load and respond. This delay is im...
Hi Team, I have created Notifications triggers for HRSD tables and we observed when cases is updated with comments the notifications are visible on Platform and workspace but not in the sequence of latest updated. Is there is way to sort the latest n...
why below email script is not working in our side please let me know mistake
Hello experts, When clicked on a catalog item url from esc portal, it is opening as a below link Is there any way by which we can extract the short_descripton value from the URL itself highlighted in yellow via any catalog client script. plz help
Hi, I have a requirement to create a UI button on the form that Should export only a particular section on the form. For example in incident form I want to export only "resolution notes" section as PDF. Can anyone please provide me the solution for i...
Hi Everyone,I’m working on an inbound email action to automate CyberArk datatable updates.The process is:User sends an email with an Excel templateMy inbound email script creates an import setAttachments from sys_email should be copied into the impor...
Hi,I would like to increase the width of the search bar in the list view.For example, when I type “INC0000001” into the search box for the Incident Number column, I want the entire value to be visible without being cut off.Does anyone know how to adj...
The current instance has Okta SSO enabled. We are trying to enable a new integration using oAuth, but when the connection is happening SSO is getting triggered everytime.This is a third-party with no access to the SSO directory, is there a way to byp...
When an incident is created outside of the schedule of an incident AWA queue that is meant to get routed to, we notice that the work item does not get created and thus the incident does not routed/assigned. Is this the expected behaviour? Example:Let...
We want to start using enhanced chat.We want to make the enhanced chat circle bigger so that's it more noticeable to users. Does anyone know how we can do this?We believe we will need to edit the theme record for the portal that enhanced chat is bei...
Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...
Hi,How can I add more fields next to Created, Updated, State on top of the ticket (not the info fields):
Hi All,I want suggestions/solutions on how to use Export PDF feature on record to even export annotations configured on the custom table form.Please do let me know if you have worked on any such requirement.Attached snip of form for reference.
What defines a users session timeout? Is it inactivity on the server side, or client side? If the session timeout is 15 minutes, and it takes me 20 minutes to fill in a Catalog item request, should I be timed out? This seems to be the case. Does anyo...
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