How to create email action of accepting or rejecting a meeting invite in outlook and update record

[Amit Kumar21]

How to create inbound email action for accepting or rejecting a meeting invite in outlook and update any record.

I can see that if i decline an invite, ServiceNow receives a reply type email with subject starting with "Declined..". But i am not able to create an inbound action on that. Need help. posting the screenshots.

[SwarnadeepNandy]

Hello @Amit Kumar21,

From the screenshot I can see, you have set
Type = New.

Change it to 

Type = Reply

Hope this helps.

Kind Regards,

Swarnadeep Nandy

[Amit Kumar21]

hi @SwarnadeepNandy , thanks for the response. I actually had tried with that as well, but still unable to get any log.