how to create email field in incident form servicenow?

[Rahul Kumar Sha]

how to create email field in incident form servicenow?

hi pls help me?

thank you.

[User177031]

Hi Rahul,

Please navigate to sys_glide_object table and you will find the email field. By default it is set to Visisble 'False' and we can't make it 'True' unless we have security admin role. Please enable the security admin role and reload the page to enable the Visible for Email as TYPE.

- Thank you.

[Ajaykumar1]

Hi Rahul,

You can make your email field visible/Active by :

• Enter sys_glide_object.list in your Application Navigator
• Enter email in Name search box and hit Enter
• R.Click on form header > Configure > Table
• Under Access Controls tab, there are 4 OOTB aaccess controls
• Open the record with Write operation, there will be only maint role (users with maint role can write/make fields visible)
• To edit the roles that can write, elevate to security_admin role from upper right(profile) corner.
• Add your role, say admin and save the form.

Now navigate back to your email field and make it visible(check visible field to true), you can use email type now while creating a new field of type email.

Mark If Correct/Helpful.

Regards,
Ajay

[Rahul Kumar Sha]

Thank you i got solution

[Ajaykumar1 · Accepted solution]

Hi Rahul,

Please mark the answer as correct and close the thread.

Regards,
Ajay

[Diego Fernandez]

You're the best!