how to create incident task using workflow?

[DS20]

Hi,

Question:-

(a) An incident is raised. 2 tasks get associated simultaneously and parallel (not one after another) i.e task 1 and task 2.

  (b)After the completion of tasks, task 3 gets generated from task 1 and task 4 gets generated from task 2.

  (c)A request cannot end until each both tasks are closed.  

I have created workflow for the same,but when I create incident ,incident tasks are not getting attached to incident.

Please refer the screen shots for the same.

Thanks in advance

[Chandu Telu]

Hi DS,

you need to add the join activity after task 3 and task 4 after completation of both only state should set to resloved

The workflow is not added to that incident without adding workflow it won't create the incident can check that table of workflow and condtion