How to create Knowledge Article using ATF?

[vish1]

Hi All,

I am trying to create a ATF to create HR Knowledge Article. However I am unable to select Knowledge Base as a field itself when I have selected Set Field Values Operation for Table kb_knowledge.

It does not come in the list of fields and hence, I am unable to populate Knowledge base and the script fails.

Please advise.

Thanks,

Vish

[Jace Benson · Accepted solution]

I had this same problem.  To solve it I had to run this as a background script.

It corrected it;

var gr = new GlideRecord('sys_atf_step');
gr.get('f1a43c15db0123008096a455ca961915');
var fields = gr.inputs.field_values.toString();
gs.info(fields);
fields = fields.replace('^EQ','^kb_knowledge_base=dfc19531bf2021003f07e2c1ac0739ab^EQ');
gs.info(fields);
gr.inputs.field_values = fields;
gr.update();

[vish1]

Thanks jacebenson for your help.

This solution works fine. However is there another way apart from using background script. The reason being background scripts can create an issue if coding is not correct.

Hence, trying to avoid the background script solution, though functionally it works well.

Thanks,

Vish 

[Jace Benson]

If you can tell me a wY to get the field to show up I’d not script it

[Shreya N]

Hi vish,

  As per my experience, i am are able to select "Knowledge base" as field value from drop down list of choose field , in set Field Values operation, when table selected is kb_knowledge.