How to create login screen in Now mobile app

[AnilM99]

Hi Team,

when we open now mobile app we get flash screen for 2 seconds then create account, login and forgot password screen.

It looks like a normal App.

Please share with me any suggestions.

Thanks.

Anil

[SasiChanthati]

Few Suggestion for you:

 

UX/UI Suggestions

1. Improve Splash Screen Experience

• Branding: Customize the splash screen with your company logo, tagline, or animation to make it more engaging.

• Progress Indicator: If backend processes are running, show a spinner or progress bar. 

• Pro Tip: In ServiceNow Mobile branding, go to Now Mobile App → Branding to set logo, colors, etc.

Login Screen Tweaks

• Default to Login: If most users already have accounts, focus UX on the login form rather than "Create Account."

• Single Sign-On (SSO): If you're using SSO, simplify it. You can hide email/password and redirect to corporate login.

• Social Login Options: Add SAML, OAuth, or Microsoft/Google login if relevant.

Technical Suggestions

3. SSO Integration

If this is a corporate app, you likely don't want “Create Account” at all. You can:

• Disable "Create Account" and "Forgot Password"

• Force login via SSO

Set this in:

• System Mobile Studio > App Configuration

• Or via Mobile App Policies under Multi-Provider SSO

Deep Linking Support

Let your mobile app open specific records or modules directly via URL or QR codes. For example:

• Open an Incident or Problem directly

• Use deeplinks in emails or push notifications

Offline Mode

If needed for field workers, enable:

• Offline forms

• Data caching

• Set it in Mobile App → App Config > Offline Capabilities

Feature Why It Helps

Biometric Login	Faster & more secure logins
Branded Theme	Align with company identity
In-App Announcements	Communicate updates or outages
Push Notifications	For approvals, incident updates, etc.
Quick Actions / Shortcuts	Speed up repetitive tasks

[Inbal Litvin]

In Yokohama we have released a new capability -  Display a customized page before user login

You can configure a branded landing page to appear before users log in to their ServiceNow mobile apps. This page can include a login button or a deep link that redirects users to a specific area within the app.

This feature is available for customers using a single instance. For mobile published apps with a pre-filled instance, the new branded screen can appear during the first login experience.