How to create matrix report to track the assignment group field on incident table

[VIKAS MISHRA]

I want to create on matrix report where i can track the assignment gorup field of incident table 

i want to see the old and new value of the field andd time also like in which gropup it stayed for how long.

I hope there is one matrix report can be created on this, please suggest how

[Amit Gujarathi]

HI @VIKAS MISHRA ,
I trust you are doing great.

To create a matrix report in ServiceNow to track the assignment group field of the Incident table, follow these steps:

1. Navigate to the ServiceNow instance and log in with your credentials.
2. Go to the Reports module and click on "Create New."
3. Select the "Matrix" report type.
4. Provide a meaningful name and description for the report.
5. In the "Table" field, select the "Incident" table.
6. In the "Available Fields" section, search for and add the following fields:
   • Assignment Group
   • Old Value
   • New Value
   • Updated
7. Configure the report layout as follows:
   • Row: Assignment Group
   • Column: Old Value
   • Cell Content: Count of New Value
   • Sorting: Based on Updated (Descending)
8. Apply any additional filters or conditions based on your requirements, such as time range or specific incident states.
9. Save the report.

[VIKAS MISHRA]

Thanks for your reply but i can not see the report type as matrix, when i am searching for matrix report type then its only showing the report type "Heatmap" but not matrix