How to create multiple options selection in assessment metric table.

[Shilpa451]

I wanted to select multiple options selection on the asmt_metric table. I wanted to ask the user if they select positive/negative feedback what aspects they are liked for. examples:
Understanding, Response Time, Resolution and Communication.

But as of now, I am able to use data type as choice and select only one option amongst this, But I need to select multiple options if user wanted to select. Could you please help me on this

[Dr Atul G- LNG]

Hi @Shilpa451 

That’s not an ideal approach. Feedback should be taken on an individual level, not via a multiple-select option. It would be better to rate or sequence the items from 1 to 5 on the positive side and another question from 1 to 5 on the negative side. This will also make it easier for you to analyze the results.

[Ankur Bawiskar]

@Shilpa451 

if you use "Multiple selection data type" as input then they should be able to select multiple values

Is that not happening?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shilpa451]

Hi Ankur,

Thank you for responding.

Yes I tried with multiple selection option but I am getting an error as "multiple selection type questions are not compatible with Chat survey".

I am doing it for virtual agent chat survey.