how to create multiple tasks through inbound action

[Puneet4418]

Hi,

I have a two requirements.

1--> To create request through inbound action using a particular catalog item.

2--> To create another task simultaneously within the same RITM with different assignment group. 

I am able to complete the first requirement however unable to achieve the second one.

[James Chun · Accepted solution]

Hi @Puneet4418,

You can define a workflow/flow for your catalog item which would create a task.

There is no need to create a task within the inbound action, once your request is created, it will follow the workflow/flow associated with the catalog item.

By doing this, you are also ensuring your request is following a standardized process.

Cheers

[James Chun · Accepted solution]

Hi @Puneet4418,

You can define a workflow/flow for your catalog item which would create a task.

There is no need to create a task within the inbound action, once your request is created, it will follow the workflow/flow associated with the catalog item.

By doing this, you are also ensuring your request is following a standardized process.

Cheers

[Puneet4418]

Hi @James Chun,

Thanks for the suggestion. Updating the WF resolved my issue.

I have one more query:

in the email body we have an email address and I want to populate that user in the "requested_for" variable of the catalog item.

Email body has a fixed format. i.e.

Email Address:

Country:

City:

[James Chun]

Hi @Puneet4418,

To parse the inbound email, you can use the 'email' object.

Have a look at the example below:

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification...

I believe this applies to both Inbound Email Flow and Inbound Action.

Cheers

[Dr Atul G- LNG · Accepted solution]

Hi @Puneet4418 

Inbound action is just a trigger point which create a record in tabel. Once record get created , you can attach the Flow which will create the task for you.