How to Create New ACL

[instance]

I need to Create ACL of Contact so when agent click on create contact button they can be able to do that. i am new to ACL i dont know how to do this .can anyone help me?

[kumkumr]

Create a New ACL in ServiceNow

• Navigate to ACLs
• In the Application Navigator, search for Access Control
• Click System Security  ->Access Control (ACL)Step2 -> Create  a new ACL
• Click new
• Select the type 

• Record – controls access to records (table-level)

• Field – controls access to specific fields

• Step 3

• For Record ACL

  • Type: Record

  • Operation: Read / Write / Create / Delete

  • Name:

    • Table name (example: Incident)

    • Use * for all tables (example: incident.*)

    • For Field ACL

      • Type: Field

      • Operation: Read / Write

      • Name: table_name.field_name(example: incident.short_description)

  • Step 4 Set Security Conditions
  • Roles(Add required roles (example: itil))
  • Condition its Optional 
  •  Save and submit

   

[GlideFather]

Hi @kumkumr,

strange this get kudoed so fast after posting for a question from 2022 :)))))

it's a but inaccurate and I believe that your AI tool forgot to mention that security admin is required and for the wildcard, are you sure it's that simple? ;)) There's step 2, 3 and step 4, what is the steps 1? :)))

Can you vouch for the content you share? i'was it written by you or source is missing...?

Thanks for your answer.

[Prathmeshda]

• Admins have a Delete ACL that grants access to delete all records.
• Admins have a Read ACL that grants access to all records.
• Users have a Read ACL that grants access to only their own records, or those records of Users for which they are a Manager.
• Admins have a Write ACL that grants access to all records.
• Admins have a single field level Write ACL to prevent others from updating that field.
• Users have a WRITE ACL that grants access to records of Users for which they are a Manager (but not their own).