How to create Pop-up alert in automated workflow

vinitaraico
Tera Contributor

‎09-20-2024 07:48 AM

Hi Team,

 

Need one help  by workflow we are changing the awaiting vendor incident to active  - automatically after 24 hour ,Need to configure a Popup for support agent to inform them status changes to active  .Via client script it is not achievable do we have any other approach

 

 

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Mani A
Tera Guru

‎09-20-2024 08:45 AM

@vinitaraico  yes with business rule you can achieve it

 

conditions : current.state.changesTo('Active') && previous.state == 'Awaiting Vendor'

 

script :

check condition for 24hours using glideDate 

then create  a event to send notification to support agent

gs.eventQueue('eventName',current, current.caller_id.email.toString());

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vinitaraico
Tera Contributor
In response to Mani A

‎09-20-2024 09:09 AM

Hi Mani,

 

I configure the Notification in Workflow ,However user need popup they don't want notification to trigger

 

Regards, Vinita

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