how to create report ?

[Community Alums]

hi all,

Looking for functionality  that will allow me to measure assignment group lifespan per incident ticket or amount of time taken before the incident ticket is assigned to another work group

Report will be needed to determine amount of time spent by a work group on each ticket before it is escalated/transferred to another assignment group.

Thanks

[Jaspal Singh]

Hi Pavithra,

There happens to be something available OOB that will fit your use case. Check link which has steps as well.

[AndersBGS]

Hi @Community Alums ,

You can either look into SLA breakdown by assignment group or incident metric definition. If you can explain in some deeper details about your requirement, it will be much easier to help you.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Sandeep _1]

Please follow this link : Getting started with reports (servicenow.com)

All types of reports are available in this link.

[Dr Atul G- LNG]

Hi @Community Alums 

I agree with @AndersBGS  & @Jaspal Singh 

Best way is SLA and use OLA to get the records or Metrics is another best option. Here are few OOTB Metrics