1 ACCEPTED SOLUTION
Well this is what we use:
UI Action
//Client-side 'onclick' function
function ReqWarning() {
var answer = confirm("Please confirm Request to Incident Action.");
if (answer == false) {
return false;
}
gsftSubmit(null,g_form.getFormElement(),'cancel_req_create_inc');
}
//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
//serverCancelPrj();
createIncident();
function createIncident() {
var inc = new GlideRecord("incident");
inc.short_description = current.short_description;
inc.description ="" + "Converted to Incident from: " + sc_req_item.request.number + "\n" + "\n\n" + "Description: " + current.description + '\n\n' + current.comments.getJournalEntry(3) + '\n\n' + current.work_notes.getJournalEntry(3);
//inc.priority = current.priority;
//inc.u_current_phone__ = current.u_current_phone;
//inc.location = current.location;
//inc.assignment_group = "f2a518706f7d91005ce5d2054b3ee4ca"; //Help Desk - to make sure INC has an group, then HD can re-assign
//inc.u_room = current.u_room;
//inc.u_affected_workstation.ip_address = current.u_ip;
inc.caller_id = current.request.requested_for;
inc.location = current.location;
inc.u_current_phone = current.u_phone;
inc.u_region = current.location.u_region;
inc.parent = current.request;
inc.cmdb_ci = current.cmdb_ci;
inc.impact = 3;
inc.urgency = 3;
current.parent = inc.insert();
current.comments = "" + "Converted Request to Incident: " + inc.number;
current.close_notes = "Converted Request to Incident: " + inc.number;
abortKids();
current.state = 4;
GlideSysAttachment.copy('sc_req_item', current.sys_id, 'incident', inc.sys_id);
current.update();
gs.addInfoMessage("Remember to set Assignment Group");
gs.addInfoMessage("Incident " + inc.number + " created");
action.setRedirectURL(inc);
action.setReturnURL(current);
}
function abortKids() {
if (current.sys_id == '')
return;
var kids = new GlideRecord('sc_task');
kids.addQuery('parent', current.sys_id);
kids.query();
while (kids.next()) {
kids.state = 4;
kids.close_notes = "Task closed - Request Converted to Incident";
kids.update();
}
}
