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How to create Request Item (RITM) from Service Catalog item using REST API?

Panzerbjrn
Kilo Contributor

‎03-15-2022 05:31 AM

We have a service catalog item where people can request resizing of SQL servers, and I have been asked to find a way to raise these via PowerShell & REST API.

I can create incidents and requests, but I can't figure out how to create Request Items (RITMs), which would then automatically create the Request and Task items created when manually filling out the Service Catalog form.

I haven't been able to find any documentation that has been helpful in figuring this out.

Do I need to Post to a specific url? Or should "$ServiceNowInstance/api/now/table/sys_db_object" suffice?
Do I refer to the Catalog Item's sys_id in the request body? If so, what should the format be?

Thanks for any help in advance 🙂

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Omender Singh
Tera Guru

‎03-12-2023 04:12 AM

Hello,

Below video provides step by step process to accomplish this integration.

 

 

You can find the steps in detailed manner here  at my blog - Click Here

 

Do Mark it Helpful if it is helpful.

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