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How to create Scheduled Requests based on certain data input dynamically

ShambhaviJ
Tera Contributor

Hi ,

 

We have a requirement to schedule Request ticket creation based on a certain frequency and assign to certain assignment groups and assignees .

 

To schedule request creations - Monthly /weekly/ biweekly/one off to mentioned assignment group by the user dynamically . Input screen attached. Also how to modify,maintain amd report on these schedules at any point. 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ShambhaviJ 

 

You can do via Flow Designer. 

Trigger

Schedule 

Action

create Record

and Update the fields in same

 

If you want same as attached, then you need to create a full length catalog item and build a logic via flow deisgner. 

 

Give a try and share feedback.

 

 

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Dr. Atul G. - Learn N Grow Together
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