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Multi line text Variable not clearing

faisal_waryum
Tera Expert

Can someone help with this one please for my Record Producer

 

When i select the first variable [will this contribute]  to "YES" and fill in the other 2 variables to follow [in my attachment] 

 

When i then select "NO" for the first variable and select yes again the free text and option are not back to empty and default it saves the previous inputs.

 

How do i fix that - I am testing it and realised that was happening. 

2 ACCEPTED SOLUTIONS

Anurag Tripathi
Mega Patron
Mega Patron

You need to have aui policy that runs when the first variable is NO.

In that ui policy add a ui action with (variable 2) and check clear value on it. It is a check box on the ui policy action.

 

 

-Anurag

View solution in original post

Dr Atul G- LNG
Tera Patron
Tera Patron

Mark true the clear value

LearnNGrowAtul_0-1704980296435.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

How you are doing , client script or UI Policy?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Anurag Tripathi
Mega Patron
Mega Patron

You need to have aui policy that runs when the first variable is NO.

In that ui policy add a ui action with (variable 2) and check clear value on it. It is a check box on the ui policy action.

 

 

-Anurag

Dr Atul G- LNG
Tera Patron
Tera Patron

Mark true the clear value

LearnNGrowAtul_0-1704980296435.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

faisal_waryum
Tera Expert

Hi, 

Thanks for your guidance i went into the UI Policy Action and checked the 'Clear the Variable Value'