How to create the knowledge Article on the problem form or table

[Atik]

Hi All,

Currently, I am working on Problem Management,

The requirement is, "Known Error Knowledge Article should be created and attached to a problem ticket".

Can anyone help me to achieve this?

Thanks in advance!

Atik.

[Maik Skoddow]

Hi

please find the solution in the following video: https://www.youtube.com/watch?v=5E5zfTMICY0 

Maik

[Ajay_Chavan]

Hey Atik, just right click on your problem record and click on " Create known error article".