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How to create the knowledge Article on the problem form or table

Atik
Tera Contributor

‎08-11-2023 07:16 AM

Hi All,

Currently, I am working on Problem Management,

The requirement is, "Known Error Knowledge Article should be created and attached to a problem ticket".

Can anyone help me to achieve this?

Thanks in advance!

Atik.

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Maik Skoddow
Tera Patron
Tera Patron

‎08-11-2023 11:00 PM

Hi

please find the solution in the following video: https://www.youtube.com/watch?v=5E5zfTMICY0 

Maik

How to Create a Known Error Article from a Problem Record in ServiceNow.
How to Create a Known Error Article from a Problem Record in ServiceNow.
youtube.com/watch?v=5E5zfTMICY0
Learn how to create a known error article from a problem record by installing a plugin in ServiceNow. Queries Solved - Known Error Article in ServiceNow. - Problem Record in ServiceNow. - Installing a Plugin in ServiceNow. #ServiceNow #beginners #youtube #Growth #India If you liked the video, then

Ajay_Chavan
Kilo Sage

‎08-12-2023 02:01 AM

Hey Atik, just right click on your problem record and click on " Create known error article".

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****
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