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on change form CI

Hello,I developed when user select class and location dependent CI appear as well as if only select class that case also that class related ci appear.if only select location then only dependent ci appear if select both then class,location appear but ...

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How to get Base64 of a record from sys_attachment table

How to get Base64 of a record from sys_attachment table using business rule

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Catalog Item Hidden from Portal After Associating Service Offering

Hi Everyone,I need some help with a requirement related to Service Offerings and Catalog Items.I have a requirement where I need to associate a Service Offering with a Catalog Item in the Maintain Items (sc_cat_item) table. I noticed there is an out-...

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How to copy attachment to another record

Hi,How can I copy an attachment to specific record with two changes:No need the ZZ_YYI want to change the file name on the target record

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Resolved! Multi Import Set API not populating values in the staging table

I had used Import Set API for importing a incident table data. First the data goes to "incident staging table" then after transformation, it will go to main "incident" table.I tried from postman, POST https://dev185338.service-now.com/api/now/import/...

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Missing properties in IT Service Management for Microsoft 365

I am configuring VA on Teams based on this document:Enable Virtual Agent notifications for IT Service Management • Australia Employee Service Management • 製品ドキュメント | ServiceNow But I cannot find properties below:sn_now_teams.enable_va_approval_notifi...

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Blog:Execute a too long running Script in Background

Hello, Everyone.If you need to update a massive number of records urgently, you might consider using a background script. In this feature, unchecking the 'Cancel after 4 hours' checkbox removes the guardrail, allowing long-running operations.(If you ...

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Resolved! MS Teams Approval Notifications - Link Actions to Content shows "No records to display" (VA Lite)

Hi everyone,I'm currently implementing the Microsoft Teams integration in ServiceNow and have successfully completed the agent-to-user Teams chat functionality. Agents can start a Teams chat directly from an Incident or Requested Item, and that porti...

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Resolved! Service Operations Workspace watch list and worknotes list add multiple users link

Good afternoon,In the native UI, when working on an Incident record and adding multiple users to the Watch List or Work Notes List, selecting a user displays their details (such as name, email, or user ID) within the selection window. In Service Oper...

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UI view only visible to specific groups

Hi! I have a created a UI view for the Requested Items list and I want it to be visible only to two specific groups. I checked the UI View configurations but only one group can be added. Tried using View Rule but it seems like it is replacing the def...

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The End of NowLLM : Closing an In-House Era

ServiceNow is ending the default use of its in-house large language model, Now LLM, and shifting towards integrating advanced third-party models like Google Gemini and OpenAI GPT. This update shows ServiceNow's strategy to provide more powerful, flex...

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How to change the link of the virtual agent's card to a different portal page

Hi All, Thanks in advance.I am currently work on the Virtual Agent flows. In my flows I am using Bot Response Cards in order to show the tickets[incident, Case or HR Case] information. If the number on the card is clicked then its Currently getting n...

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Understanding how Scan Engine Properties and Scheduled Script Executions works together in SNOW

Hi,I'm trying to understand the working of Scan Engine used by the ServiceNow Impact application.I noticed that the Scan Engine Properties are configured to run a scheduled scan daily at 2:00 AM. At the same time, there are few OOB Scheduled Script E...

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variable options bulk import

I am trying to create a catalog item record in which there are nearly 400 + Variable options needs to be created. Is there a way I can do a bulk import of this data rather than creating each variable option manually.If yes,what is it?

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Disable user input in Now assist panel

Hi All, I have a requirement to get consent from the user while he starts to use now assist panel. I can give a good message and choice to agree or cancel. but instead of choosing from given options if user starts to type it leads to topic discovery...

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