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Activity in Developer

Restrict Delegation for Specific Approval Types Only

Hi,Need help related to Approval Delegation and would appreciate your guidance on the best approach. Current BehaviorUsers can configure delegates using the User Delegates (sys_user_delegate) table.When an approval is generated, ServiceNow checks the...

  • Question

Disable user input in Now assist panel

Hi All,  I have a requirement to get consent from the user while he starts to use now assist panel. I can give a good message and choice to agree or cancel. but instead of choosing from given options if user starts to type it leads to topic discovery...

  • Question

AI Agent specialized on specific sys_user content

Does SN have anywhere on roadmap to ground a Specialist AI entirely on the journal entries // KBs produced by a specific user or members of a group? E.g. Hank wheres 5 SME hats at the org. Others seek out his advisement reg. those 5 subject matters. ...

  • Question

Incident: Developer Site Restored and PDI Availability Issues

Update: July 29, 2026 We are investigating reports that a small number of PDIs remain offline and will share updates here as more information becomes available.    Update: July 27, 2026    The infrastructure issue has been resolved, and all PDIs are ...

  • blog

Catalog Item Hidden from Portal After Associating Service Offering

Hi Everyone,I need some help with a requirement related to Service Offerings and Catalog Items.I have a requirement where I need to associate a Service Offering with a Catalog Item in the Maintain Items (sc_cat_item) table. I noticed there is an out-...

  • Question

Hide Remote Record Producer field based on Remote Choice Definition value

Hello!Subject pretty much says it all. I am creating RRPs in Service Bridge and I want to show or hide some of the fields based on the value selected in a Remote Choice Definition.However I can't use a UI policy as the RCD doesn't appear in the condi...

  • Question

Itil role can create a task, after save it is read-only

When a task is created by an itil user that can read/write the task form but as soon as that form is saved, it becomes read only.I've looked at Business Rules, client scripts, and ACLs.I believe this to be an ACL issue.I have a create ACL on task.non...

  • Question

LDAP Filter Condition

Hi, I want to build LDAP Server filter condition based on an RDN and Filter condition from multiple OUs using only one filter condition. I tried RDN: OU=User Accounts,DC=abc,DC=xyz,DC=org and filter: (&(objectClass=user)(objectCategory=person))OU 1: ...

  • Question

Validate the number of rows in an attachment variable

Hello, is it possible to validate the number of rows in an Excel file attached through an attachment variable? For example, if the file contains more than 10 rows, prevent the request from being submitted. var ExcelAttachmentValidator = Class.create(...

  • Question

Resolved! Tips on HR Agent Workspace Field Layout?

Hello.  When our end users need help from the HR Department, they fill out Record Producers.  Most of the fields/answers entered get crammed into the Long Description of the resulting Case Record.  The problem we have is that first, the HR Agents nee...

  • Question
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