Developer

Resolved! Robust Transform - Get and apply SysID of inserted record to other table(s)

I thought this would be simple and it probably is, but I've yet to come up with the answer, so I hope to find someone smarter than me to provide some guidance. I've stripped down our actual requirements for simplicity sake. Table A has the followi...

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dynamic guided tour creation

Hi,I am trying to create a guided tour for the OOTB survey widget. where all the surveys are listed and when the step on take_survey page gets triggered, the tour gets abandoned due to its unique instance id. Hence i tried to split the tour into 2. w...

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how to display knowledge articles on catalog item form on portal

Hi,I want to display related knowledge articles when user type something in short description field of catalog form. Is it possible to achieve.Thank you!

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To data pills are wrong/duplicated when I apply template

In Agent Workspace for HR Case Management I have an Email Client Template with two recipient email addresses. When I click on Apply Template, I get two To data pills on the email, as expected, but they appear to be from just one of those two address...

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Knowledge category

Hi I want to show the categories to some users and it should hide to some users

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[How To] ATF Server Side Script Step for Change Risk Assessment

After trying another article post and having major problem. I asked a question on the community which eventually got to support case. I decided to put my resolution here and how I configured the test step. First thing I did was setup input values for...

Article
Automated Test Framework
Scripting and Coding

Resolved! ATF Risk assessment step

i'm trying to fill out the risk assessment from a normal change. Once i click risk assessment it opens the form and the i tried using a 'set components values' step to set the response for each question but i get an error that it was unable to set th...

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AI Voice Agents in practice: configuring the Voice Assistant and the AI Agent for the voice channel

Now Assist · AI Voice Agents · Assistant Designer · AI Agent Studio AI Voice Agents in practice: configuring the Voice Assistant and the AI Agent for the voice channel A voice agent that works well in a demo and a voice agent that works well in a ...

Article

Getting list collector values

I need to a way to check if my list collector has no values in Available or Selected.Any help would be appreciated!Thank you.

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Email Digest

I have a requirement to implement a weekly email digest.We have a custom table ABC that stores audit records whenever an Incident is created or updated. A separate record is created in the ABC table for each field update. The table contains the follo...

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Opsramp Integration with ServiceNow

We have integrated Opsramp with ServiceNow with Rest Api and Importset.We are getting bulk incidents created for same CI and short description with different correlation ids (coalesce).Ideally it should be supressed from Opsramp.Is there anyway to su...

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Troubleshooting UI Action that works for Admin but not other users

I am working with UI actions that were installed with the ScreenConnect integration. These are working for administrators but not other users who have all of the specified roles necessary to perform the UI action. The button shows up, but once clicke...

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COE Security Policies

While creating a hr case we will choose a hr service right? can we hide that hr service using coe security policy?

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Service Portal recently viewed leading to about:blank page

Upon searching in User Portal, Recently viewed links to Catalog items lead to an About blank page instead of said catalog item.

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Advanced reference qualifier not working in ServiceNow Workspace

Advanced Reference qualifier not working in ServiceNow workspace. As same functionality working as expected in Classical UI. I tried with the attribute "ref_qual_elements" but it's not working in workspace Thank in advanceShrikant

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