Developer

Historical Data in sc_task_metric Table

Hi Everyone,I created a Metric Definition for Assignment Group on sc_task, and it is populating data correctly for new changes.How can I populate historical data in the sc_task_metric table for existing catalog tasks created before the Metric Definit...

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How to Stop showing Service Acc. starts as number, i just want to show the actual User in AtoZ order

we have a field requested by in catalog item, which which shows user account in catalog item .Now there are lots of service Account which starts from 0, 1, 2 and FYI.so i just want to stop showing these account in this field, it will be better if use...

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How to report on Incident Metrics to get a count of tickets moving from a first group to another

Hi everyone,I am trying to build a report that shows a count of incidents that were initially assigned to a specific group (e.g., our Service Desk) and see exactly which assignment groups they were moved to next.I am using the incident_metric table w...

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Need Language code mapping for english to french

Need Language code mapping for english to french translation.we have created fr-> en-fr but not working

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Resolved! how to add assignment group inside Discuss button Pop up in servicenow incident form?

Hi, How to add Assignment Group inside the Discuss button Pop Up page, if we Click on Discuss button in incident form?

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Display variables in the variables tab in the record producer

I have a record producer and I need the variables from the record producer to be displayed in the variables tab when creating a task in a custom table. I was trying to do this via flow designer using the create catalog task action, but I can't insert...

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Need to update new field values with values from the old fields?

Hi I have added new fields to a form to replace some old fields. I need to make sure that I dont lose any historical data and would like to map the data from old fields into the new ones. I have already removed the old fields from the form however an...

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ServiceNow Employee Slate Is Here — And It's Not What You Think

When ServiceNow talks about a "next-gen employee experience," do you assume they that mean a redesign — maybe some new colors, a tidied-up portal, a few extra widgets. Employee Slate is none of that. Launched at Knowledge on May 5th, Employee Slat...

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Traversal Rule Process

Hello Team, I am currently working on Tag-Based Service Mapping and would like to gain a better understanding of the Traversal Rule process. I have already gone through the ServiceNow documentation on Traversal Rules, but some concepts are still uncl...

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In List Declarative Action, Client Script is not capturing the sysids of selected records

I have created the list declarative action as client script. I have created the pop- up and not able to hold the sysids of multiple or single record. Please help me

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Adding a large-character field beneath the Standard Ticket Header fields?

Hello I am working on the CSM and would like to enhance the Standard Ticket Header on the case record page.Currently, the header displays key fields such as Case Owner, Priority, Contract, Account, and Asset. As shown in the attached screenshot, ther...

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How do I add a Performance Analytics widget to a Platform Analytics dashboard

I've set up a Platform Analytics dashboard: I'm wanting to add Performance Analytics widgets from one normal dashboard onto my Platform Analytics dashboard: However, what I've noticed on the Platform Analytics dashboard is that when I click on 'Add...

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Ui Scripts - how to make it work?

Hello, I just created an UI Script to standardize the popup in my portal.The code will be something like: var OER_ModalUtils = (function() { /** * @typedef {Object} PopupConfig * * @property {'info'|'confirm'} type * - 'info' : si...

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Workflow retire publish sys id missing in knowledge base

When previewing the update set batch on the Zurich instance, I am getting 4 preview errors under the "Preview Problems for Batch" tab.Error Message:Could not find a record in wf_workflow for column workflow referenced in this update.Could not find a ...

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How to reset after filter in UI builder

How to reset after filter in UI builder if i filter out how to revert the same as unable to do the same right now

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