I am new to Servicenow.
My requirement to create Case Record from incident table Using Ui action .( in Csm workspace)
i have Created a ui action named : Case.
On creating a New record and saving --> the Ui action button get enabled.
On clicking the Case button it is redirecting the Pop up window with new case record .
but in the case Record Parent Field i need to populate that particular incident number automatically how to do this.
i have done till the pop up window . i dont know how to do this -->case Record Parent Field i need to populate that particular incident number automatically
Ui action in workspace client script:
var url ='/sn_customerservice_case.do?sys_id=-1&sysparm_query=incident%3D' +'&sysparm_view=workspace';;
g_modal.showFrame({
title: getMessage("Create case"),
url: url,
size: 'lg',
height: '380px',
autoCloseOn: 'URL_CHANGED',
})
help me with your script for that incident case relationship
i have added in catalog client script but the sysid is not geting saved in the subject of that Record Producer
