How to customize the fields shown in the “i” (information) icon popup for a reference field?

[TejasSN_LogicX]

Hi everyone,

I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view).

I would like to show only 4–5 specific fields in that popup instead of all fields.

Can someone please guide me on how to configure or customize which fields are displayed when clicking the “i” icon for a reference field in a catalog item form?

Thanks in advance!

[Dr Atul G- LNG]

Hi @TejasSN_LogicX 

You need to make the change in the Sys Pop-up View.

https://www.servicenow.com/community/servicenow-ai-platform-blog/references-fields-sys-popup-views-a...

https://www.servicenow.com/community/developer-forum/how-do-i-configure-a-pop-up-view-on-a-reference...

[Dr Atul G- LNG]

did you check the links @TejasSN_LogicX 

[Ankur Bawiskar]

@TejasSN_LogicX 

you need to configure the sys_popup view for your table (sys_user)

This article explains it clearly

How to customize fields displayed on the reference field pop up form using a sys_popup view. 

in addition to above, do check this link

Popup view of a reference field is not showing the expected form layout of the configured sys_popup ... 

Note: this will be a global change, whatever fields you configure in sys_popup view the same will be shown whenever user clicks i icon for any field which refers to sys_user

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[TejasSN_LogicX]

Hi @Ankur Bawiskar  , @Dr Atul G- LNG  ,

  I tried that, but it only shows up on the instance's froms and not the portal.