How to customize the fields shown in the “i” (information) icon popup for a reference field?
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11-06-2025 02:03 AM
Hi everyone,
I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view).
I would like to show only 4–5 specific fields in that popup instead of all fields.
Can someone please guide me on how to configure or customize which fields are displayed when clicking the “i” icon for a reference field in a catalog item form?
Thanks in advance!
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11-06-2025 07:23 PM
it should work fine for portal as well
share your screenshots
did you check the other link I shared?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 weeks ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a week ago
Hi @4078_TA ,
1. Create New view in sys_user table and View name should be sys_popup
and Configure the Fields what need to show in the form
If my response proves useful, click like by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards,
Rajesh Gillerla.
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a week ago
HI @4078_TA ,
Crete new form view in sys_user table and configure the fields there, But it applied on Globally
Regards,
Rajesh Gillerla.
