How to customize the fields shown in the “i” (information) icon popup for a reference field?

TejasSN_LogicX
Tera Contributor

Hi everyone,

I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view).

I would like to show only 4–5 specific fields in that popup instead of all fields.

Can someone please guide me on how to configure or customize which fields are displayed when clicking the “i” icon for a reference field in a catalog item form?

Thanks in advance!

 

 

 

TejasSN_LogicX_0-1762423353557.png

 

5 REPLIES 5

@TejasSN_LogicX 

it should work fine for portal as well

share your screenshots

did you check the other link I shared?

Popup view of a reference field is not showing the expected form layout of the configured sys_popup ... 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader