How to customize the fields shown in the “i” (information) icon popup for a reference field?

4078_TA
Tera Guru

Hi everyone,

I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view).

I would like to show only 4–5 specific fields in that popup instead of all fields.

Can someone please guide me on how to configure or customize which fields are displayed when clicking the “i” icon for a reference field in a catalog item form?

Thanks in advance!

 

 

 

TejasSN_LogicX_0-1762423353557.png

 

8 REPLIES 8

@4078_TA 

it should work fine for portal as well

share your screenshots

did you check the other link I shared?

Popup view of a reference field is not showing the expected form layout of the configured sys_popup ... 

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@4078_TA 

Hope you are doing good.

Did my reply answer your question?

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Rajesh Gillerla
Mega Contributor

Hi @4078_TA ,

 

1. Create New view in sys_user table and View name should be sys_popup

and Configure the Fields what need to show in the form

RajeshGillerla_0-1767677672163.png

 

 

 

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Regards,

Rajesh Gillerla.

Rajesh Gillerla
Mega Contributor

HI @4078_TA ,

 

Crete new form view in sys_user table and configure the fields there, But it applied on Globally

RajeshGillerla_0-1767678933267.png

 

Regards,

Rajesh Gillerla.