How to deal with attachments from archived records

Lucas Sim_es1
Tera Contributor

‎11-29-2023 11:33 AM

Hello!

Here at my company we are willing to Archive some records from CallCenter and I'd like to know if it's possible to archive without losing it's link with attachment due to legal policies.

Thanks for your help!

Best Regards,
Lucas Fantinato Simões

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Sandeep Rajput
Tera Patron
Tera Patron

‎11-29-2023 12:58 PM

@Lucas Sim_es1 When a record is chosen for archival the associated attachments also get archived. Here is a good read on the Archiving in ServiceNow https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/database-rotati...