How to define the Caller for incident record

[patricktownsend]

Hello,

I am using the REST interface to create an incident record. This is working fine except that the Caller field is blank in the new incident. The REST interface does not seem to have a field for "caller", but I do see that there is a field for "caller_id". However, I can't seem to find the caller_id value on a user record. Any pointers would be appreciated.

Patrick

[Josh Cooper]

Awesome!   I would have suggested the show xml first, but when you mentioned you were working with someone on the ServiceNow side, I figured you may not have access to see that.

One other thing it's great for is that, in show XML, it tells you the real field name (rather than the label).   Since it doesn't show both, you may have to guess a bit, but you can also confirm it by right clicking on the field you want.

One of the things I really like about ServiceNow is that every table is REST enabled by default, even brand new ones as they're created, so you can use the same REST queries above to pick any table in the system, as long as you know the field names and table names (and have access).

[cybernetic_crab]

That's a very valid point.

In case it helps someone else, this is how I send the caller_id via http as JSON body:

var urlString = 'https://xxxxxx.service-now.com/api/now/table/incident?sysparm_input_display_value=true';

var data = {

    "caller_id": "javascript:gs.getUser().getFullName()",

}

Of course this will only work if the user you want to have as Caller is the one that is currently logged in. But it will take the right user if you have more than one with the same name.